Shipping Policy

This shipping policy describes the methods, estimated times and charges applicable to orders shipped from huolight.com.

1. Delivery areas

We currently deliver to: [delivery areas to be completed — e.g. mainland France, European Union, international]

2. Delivery times

Orders are prepared within [processing time to be completed, e.g. 1 to 3 business days]. Estimated delivery time from dispatch is [time to be completed] business days depending on the destination. These times are indicative and may vary depending on the period (sales, holiday season) or events beyond our control.

3. Shipping charges

Shipping charges are calculated and displayed before final confirmation of the order, based on weight, volume and destination. [Free-shipping threshold to be completed, where applicable]

4. Carriers

Our orders are shipped via [carrier(s) to be completed]. A tracking number is sent by email as soon as the order is dispatched, where the selected shipping method supports tracking.

5. Products containing combustible gas

Some of our products contain or may contain combustible gas (lighters). Their shipment is subject to regulations governing the transport of dangerous goods, which may restrict certain shipping methods (in particular air transport) or destinations. Any such restrictions will be indicated before your order is confirmed if they apply to your cart or delivery address.

6. Receiving your order

The customer is responsible for checking the condition of the parcel upon receipt and reporting any issue (damaged parcel, missing product) to the carrier and our customer service as soon as possible at digitalfrenchlab@gmail.com.

7. Address errors

If the delivery address entered by the customer is incorrect, any reshipping costs may remain the customer's responsibility.

8. Contact

For any question regarding delivery of your order: digitalfrenchlab@gmail.com